Customer Services


About Us

We are based in Nottingham. Our postal address is Pneumatic Tools and Compressors Ltd. (Trading online as Air Supplies™) Acton Industrial Estate, Acton Road, Long Eaton, Nottingham, NG10 1FU.

Yes, we have a showroom in Nottingham.

We do not currently produce a catalogue.

We can on certain products. Please contact us for more details.



Contact Us

Yes, please call us on 0115 9725009 any time between 8.30am-5.30pm. We do sometimes experience a high volume of calls, as such times please be patient if you can not get through straight away. Or email us info@airuspplies.co.uk.

info@airsupplies.co.uk is the contact to use. This address is dedicated to queries regarding orders and purchases and will allow us to answer your questions as quickly as possible. We aim to answer all email within an hour.

Our postal address is Pneumatic Tools and Compressors Ltd. (Trading online as Air Supplies™) Acton Industrial Estate, Acton Road, Long Eaton, Nottingham, NG10 1FU.



Delivery

On orders placed before 2pm we will usually despatch the item/s the same day. This is of course dependant on payment and stock availability.

Standard UK delivery is free for orders over £100 + VAT. Orders totalling this amount, delivery is just £3.90 + VAT.

All orders placed before 2pm will usually be shipped that day, dependant on payment and stock availability. You will usually receive a dispatch confirmation via email, sent to the email address on your account.

Yes, please contact us via phone on 0115 9725009 to arrange a store collection. Please print off, and bring along your order confirmation, as we will require this as proof of purchase and identity.

We use a combinations, but mostly City Link.

City Link requires somebody at the delivery address to sign for the package, it does not have to be the addressee. The signature is electronically logged for security. Any signature at the address will be taken as proof of delivery by us.

Yes however for security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed.

If City Link are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest City Link depot. City Link will leave a card at the delivery address, which will have instructions of re-delivery or collection.



Payments

We currently accept - Mastercard, VISA, Solo, Switch / Maestro, Visa Debit, Delta and Electron.

We also accept cheques or BACS bank transfer. Cash payments may be made over our counter in Nottingham.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.



Products

Yes, we are licensed stockists of all our products, and they are all 100% authentic.

If you require any additional information on any of the products on our website please email, or call us on 0115 9725009 and we will try to provide you with all the information you require.



Orders

We are happy to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away if possible. If you have received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulations, and our Returns Policy. More information on making a return can be found by calling us or reading our Terms and Conditions page.

If an order has not arrived when you were expecting it, we recommend first calling us.

We try to respond to any queries as quickly as possible, however sometimes there may be delays. As a small independent company we occasionally receive multiple queries at peak times. In such instances we are still trying to provide all our customers the best possible service, but it may take more time. We ask for your patience, but we appreciate how frustrating it can be to have to wait for a response. If you email us again we will give you a call back to address any problems and update you on the progress of your enquiry.

If for some reason your order contains a faulty item please contact the sales team immediately and they will assist you in returning the item. When we receive the item back we will replace the item, offer an alternative, offer a refund, or in some cases send the item back to the manufacturer for repair. This however is not valid if the item has been used.

If you have been sent the wrong item please follow the returns procedure and return it to us. We will send the correct item back out to you and reimburse any costs you may have incurred in sending the incorrect item back to us. If the item is out of stock for any reason, we will contact you to arrange an alternative.

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on 0115 9725009 and check if we have received your return.

An item could be missing from your order for several reasons, more often than not because one item was out of stock. In this case you will have received and email stating this and/or your invoice will be marked as being part complete, and you will have been refunded for the item that was not in stock. If this is not the case, please give us a call and we will do all we can to help.



Returns

For information on returning an item please contact us. Tel: 0115 9725009

Our returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 7 days of receipt, providing they are in original resalable condition. We may charge a handling fee on certian items of up to 20% of the original purchase price. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer. Please enclose the completed Returns form with your goods, and make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. Please check all goods for any faults before removing the labels from the item.

We aim to process any returns within 3 working days of receiving them.

As long as the returned items meet our refunds criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.

After your return has been processed, as long as we have the exchange items on stock you should receive them within 3 working days. The overall expected time for an exchange can be up to 7 working days from us receiving the item.

You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us. If you are returning an item for an exchange we will cover costs for sending the replacement item to you.We may charge a handling fee on certian items of up to 25% of the original purchase price.

We will try to handle your return as quickly as possible, and you will be notified by email when the return has been processed. We recommend that to make a note of the shipping reference provided to you when you send the items back. This will allow you to track your parcel at every stage of delivery, including when we receive it. However, please feel free to call us on 0115 9725009 and check if we have received your return.

Unfortunately we cannot return the original Postage & Packaging charges paid by you if you require a refund, so all refunds are MINUS this amount.

If you feel for any reason that we have incorrectly refunded you then do not hesitate to contact our sales team either calling 0115 9725009 or by e-mailing info@airsupplies.co.uk.

In some cases we reserve the right to apply a restocking and handling fee, to cover bank charges and admin costs. Please refer to our Terms and Conditions for full details.



Disclaimers



Security

None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee. We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday, and used by Paypal in their payment systems.



Privacy

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. When you register, we need to know your name, e-mail address, and delivery address. This information is then used everytime you order. We also need your telephone number that enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. We personalise your shopping experience by using your purchases to shape our recommendations to future customers. We also monitor customer traffic patterns and site usage to help us modify our store and add new features. Cookies - During your use of our website, our server will write small files to your browser. These are called cookies. This allows us to track which pages of our website you visit and enables key parts of the shopping functionality. You may turn cookies off in your browser, but this may prevent you from using certain features of our site.



Data Protection Act

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting our terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998



Copyright



Intellectual Property

All content within the Air Supplies website www.airsupplies.co.uk, including site design, text, graphics, software compilations, underlying source code, software (including applets) are the intellectual property of Pneumatic Tools and Compressors Ltd. The copy of such materials is strictly forbidden. You may however print complete pages of the site as hard copies for your own personal use.



Disclaimer

Where indicated, VAT is quoted at 20% and may be subject to change without notice in line with Government legislation. While we use reasonable measures to ensure that the contents of this Site are accurate and up to date Air Supplies does not accept any liability for any information which may not be accurate. We also reserve the right to change data, references and product specifications at any time. The pricing and availability information is subject to change without notice.
July 2012